Refund policy

Returns & Refunds

Because coffee and tea are consumable food products, we are unable to accept returns or exchanges due to personal taste preferences or change of mind.

Damaged, Incorrect or Defective Orders

We want you to be happy with your Terreno Coffee Co order. If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at terrenocoffeeco@gmail.com. Please include your order number and when applicable, photos of the item and packaging so we can evaluate the issue. 

If your claim is approved, we will work with you to provide an appropriate replacement or refund. 

Order Issues

If you have any questions or concerns about your order, please contact us at TerrenoCoffeeCo@gmail.com before attempting to return anything. Do not send products back without contacting us first.

Refunds

Approved refunds will be issued to your original payment method. Please allow additional time for your bank or credit card company to process and post your refund.

Thank you for choosing Terreno Coffee Co.